Welcome to AGOLDE Store at softdressy.com. These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium wardrobe essentials. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

  • Attempting to gain unauthorized access to our systems
  • Using automated tools to extract data
  • Interfering with other users’ experience
  • Posting false or misleading information

1.2 Intellectual Property

All content on this website, including designs, text, graphics, logos, and product images, is the property of AGOLDE Store and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care in accurately representing our premium wardrobe essentials. However, please note:

  • Colors may appear slightly different due to screen settings
  • Product dimensions are approximate
  • Fabrics may have natural variations

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Restricted Items

For hygiene reasons, returns are not accepted on Intimates + Lounge and Swim items unless defective or damaged.

3. Ordering and Payment

3.1 Order Process

By placing an order, you:

  • Agree to pay the full amount including applicable taxes and shipping
  • Confirm all provided information is accurate
  • Authorize us to verify your payment details

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors.

4. Shipping Policy

4.1 Shipping Areas

We ship worldwide excluding some remote areas and parts of Asia.

4.2 Processing Time

Orders typically process within 1-2 business days.

4.3 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Shipping times are estimates and may vary based on destination and customs processing.

4.4 Customs and Import Duties

International customers are responsible for any customs fees, taxes, or import duties charged by their country.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be in original condition with tags attached
  • No signs of wear, washing, or alteration
  • Must include original packaging

5.2 Return Process

  1. Contact us at [email protected] within 15 days
  2. Wait for approval and return instructions (within 2 business days)
  3. Package items securely with all original tags
  4. Ship to: AGOLDE Store Returns, 1011 Irving Street Northeast, Washington, US 20017

5.3 Refund Processing

Refunds process within 5-7 business days after return acceptance. Original shipping fees are non-refundable.

5.4 Exchanges

For exchanges, we’ll cover standard shipping for your replacement item.

6. Customer Responsibilities

6.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials.

6.2 Accurate Information

You must provide complete and accurate shipping and payment information.

6.3 Compliance with Laws

You agree to comply with all applicable laws regarding online purchases and product use.

7. Limitation of Liability

AGOLDE Store shall not be liable for:

  • Delays or failures in delivery beyond our control
  • Minor variations in product appearance
  • Indirect or consequential damages
  • Losses resulting from unauthorized account access

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

10. Governing Law

These Terms and Conditions are governed by the laws of the United States and the State of Washington.

11. Contact Information

For questions about these terms or any other inquiries, please contact us at:

AGOLDE Store
1011 Irving Street Northeast
Washington, US 20017
Email: [email protected]

Last Updated: [Insert Date]