At AGOLDE Store, we’re committed to delivering premium wardrobe essentials with the same care we put into designing them. Our shipping and returns policies reflect our dedication to quality and customer satisfaction.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia). Please allow:

  • 1-2 business days for order processing
  • Additional shipping time based on your selected method:

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Note: Shipping times are estimates and may vary based on destination and customs processing.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be in original condition with tags attached
  • No signs of wear, washing, or alteration
  • Must include original packaging

Important: For hygiene reasons, we cannot accept returns on Intimates + Lounge and Swim items unless they arrive defective or damaged.

How to Return or Exchange

  1. Contact Us: Email [email protected] with your order number and return request within 15 days of delivery.
  2. Wait for Approval: Our team will respond within 2 business days with return instructions.
  3. Package Your Items: Securely repackage using original packaging with all tags attached.
  4. Ship Your Return: Send your return via tracked mail to:
    AGOLDE Store Returns
    1011 Irving Street Northeast
    Washington, US 20017

Return Shipping Options

  • Standard Return: Use any tracked carrier (we recommend DHL/FedEx for fastest processing)
  • Prepaid Label: Request a prepaid return label (return shipping fee will be deducted from your refund)

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 5-7 business days after return acceptance
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping for your replacement item.

Damaged or Defective Items

If your AGOLDE item arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

For any questions about our shipping or returns policy, our customer care team is available via email with the same dedication we apply to designing our premium wardrobe essentials.