Welcome to AGOLDE Store’s FAQ section. We’ve compiled answers to the most common questions about our premium wardrobe essentials, global delivery services, and effortless shopping experience. Can’t find what you’re looking for? Our customer service team is always happy to help at [email protected].

About AGOLDE Store

What is AGOLDE Store’s style aesthetic?
AGOLDE Store offers effortlessly stylish wardrobe essentials with a contemporary, minimalist approach. Our collections focus on premium quality pieces designed for the modern woman who values both comfort and sophistication. From our signature dresses to versatile jumpsuits and intimates + loungewear, each item reflects our commitment to timeless style.
Who is the typical AGOLDE Store customer?
Our target customer is the fashion-forward, globally-minded woman who appreciates quality craftsmanship and versatile designs. She values premium essentials that transition seamlessly from day to night and seeks a curated shopping experience with worldwide accessibility.

Product Questions

What types of products does AGOLDE Store offer?
Our collections include:
  • Activewear for stylish movement
  • Dresses for every occasion
  • Intimates + Lounge pieces for premium comfort
  • Jumpsuits for effortless dressing
  • Shorts for warm-weather style
  • Skirts to complete your look
  • Swimwear for poolside elegance
Each piece is designed to work together, creating a cohesive, capsule-friendly wardrobe.
How do I choose the right size?
We provide detailed size charts for each product. For personalized sizing recommendations, please contact our customer service team at [email protected] with your measurements and the items you’re considering.

Shipping & Delivery

What are AGOLDE Store’s shipping options?
We offer two shipping methods to serve our global customers:
  • Standard Shipping ($12.95) via DHL/FedEx: 10-15 business days after dispatch
  • Free Shipping (orders over $50) via EMS: 15-25 business days after dispatch
All orders typically process within 1-2 business days before shipping.
Do you ship to my country?
AGOLDE Store ships worldwide, excluding select remote areas in Asia and other regions. For specific country inquiries, please contact our customer service team.
How can I track my order?
You’ll receive detailed tracking information via email as soon as your order ships. Our carriers (DHL, FedEx, or EMS) provide real-time updates on your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return, please contact us at [email protected] for instructions.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your bank or payment provider.

Payments & Security

What payment methods do you accept?
For our international clientele, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with industry-standard encryption.
Is my payment information secure?
Absolutely. We use advanced encryption technology to protect all your payment information. AGOLDE Store never stores your complete payment details on our servers.

Contact Information

How can I contact AGOLDE Store?
Our customer service team is available via email at [email protected]. Our physical address is:

AGOLDE Store
1011 Irving Street Northeast
Washington, US 20017
Do you offer styling advice or wardrobe consultations?
While we don’t currently offer formal styling services, our customer service team is happy to provide recommendations based on your style preferences and existing wardrobe. Many customers find our mix-and-match collections naturally create complete looks when purchased together.

Still have questions? Reach out to us at [email protected] – we’re here to make your AGOLDE Store experience as effortless as our designs.